Contract IT Business Relationship Manager (BRM)

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Job description

External Description:
LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

JOB SUMMARY

The Business Relationship Manager is responsible for partnering with Supply Chain IT team members and business partners to manage the incoming and backlog of request & incidents impacting the business operations. The goal will be to establish an aligned, prioritized view into the backlog in order to have these delivered as a part of the schedule Agile sprint cycles as well has provide clear, frequent updates back to the business on status & progress.

ESSENTIAL FUNCTIONS

Builds relationships with business stakeholders in Supply Chain Organization (Vehicle Processing Center and Parts Distribution Center) within various departments to gather and understand business priorities related to issues / incidents and maintain an aligned prioritized list of problems & incidents.

Develops a deep knowledge of the business unit and build positive relationship development, both horizontally and vertically.

Oversees the delivery of IT support to these problems / incidents as a part of the scheduled Agile sprint cycles.

Tracks and reviews performance to ensure the success of business change initiatives and provides stakeholders with insights into the results of business change and initiatives.

Ensures project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk.

Provide BRM responsibilities supporting enhancements, incident response, Reporting and analytics.

Test, coordinate, and plan the implementation and support of applications

Supports testing and training for end users.

Gain solid understanding of the business process, workflows, and data. Be able to translate into design and deploy functionality to meet business requirements.

Work with and support project managers and business team members during scoping, requirements, and testing sessions to ensure application projects are a success.

Develop test cases and plans to complete the unit testing. Perform functional testing. Be able to translate test failures into solid resolutions.

Participate and advocate for continuous improvement. Identification and subsequent development of areas for improvement. Automate when Applicable.

Mentoring and technical knowledge transfer for colleagues.

Other duties as assigned.

QUALIFICATIONS

Requires a bachelor's degree with 5 plus years of experience in the field or in a related area or possess an equivalent Demonstrates a thorough understanding of the business process and IT systems.

Partners with the project/program/portfolio management organization (PMO) to ensure a healthy and well-managed initiative portfolio.

Interfaces with the Product Owner, Application Development team and Architecture team to understand new technology trends and forecast future IT infrastructure requirements.

Demonstrates acumen in business and function disciplines.

Highly motivated, excellent interpersonal, verbal and written communication skills.

Works to communicate and understand concerns related to IT alignment across departments .

Strong understanding of business processes and how technology can support and improve them.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and projects simultaneously.

Strong problem-solving and analytical skills.

Proficiency in project management tools and methodologies.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made, to enable qualified individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

None required

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

The job requires significant domestic travel (up to 50% of the time). The associate is frequently required to travel to other sites, including out-of-state, where applicable, for business purposes. A large amount of this travel involves driving a company vehicle.

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

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