Guest Services Coordinator

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Job description

Overview:
Guest Services Coordinator
The Post Oak Hotel is seeking a Guest Services Coordinator to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.
The Guest Services Coordinator will be responsible for monitoring bell desk operations by facilitating guest request to bellman, managing house car calls, dispatching all requests, inputting valet cars in computer system and processing valet payments.

Responsibilities:
Greet guests and welcome them in a friendly manner

Account for all valet keys and perform daily audits

Monitor the property management system and direct personnel as needed

Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times

Access all function of computer system according to established procedures and standards

Set up workstation with necessary supplies; maintain cleanliness throughout shift

Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards

Adhere to all cashiering procedures

Qualifications:
Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.

1 year of customer service experience

Previous cashiering experience.

Knowledge of computers

Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities

Previous hotel experience, luxury or Forbes experience preferred

Ability to work flexible schedules, including nights, weekends and holidays is required.

Physical demands: Stand, sit or walk for an extended period of time or for an entire work shift

What we offer you:

Multiple benefit plans to suit your needs

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work environment where diversity is valued

Generous employee discounts on dining, retail, amusements, and hotels

Community volunteer opportunities

Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Pay Range:
USD $15.00 - USD $15.00 /Hr.

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