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IT Advisor - IT Technician

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Ursus, Inc.

2024-10-04 17:49:09

Job location Houston, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

JOB TITLE: IT Technician (Deskside support)

LOCATION: Houston, TX

DURATION: 6 months

PAY RANGE: $30-$32/hr

Description:

Based in Houston, TX the IT Technician will provide technical services for all clients in the Houston Tower, manage delivery of IT Projects and serve as the custodian for all IT related Incidents and Service requests.

Responsibilities:

Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local and network printers and multi-function devices and other PC peripheral devices

Prioritize and manage technical support activities including the remediation of user IT issues

Manage and maintain IT hardware inventory with the authority to make procurement decisions

Enhance and provide technology training for onboarding employees

Assist as necessary with the on boarding of new employees

Install, configure, test and maintain IT hardware as necessary to address Incidents and Service Requests made by the client group

Provide Workstation Support for Windows 10, iOS

Diagnose problems with software configurations and Network (LAN) connectivity issues

Provide support for remote users leveraging VPN when away from the office.

Work with other IT Support Teams to coordinate resolution of Service Requests

Provide A/V support, including Skype, TelePresence, ClickShare etc.

Configure & Deploy Mobile Devices including iOS and BYOD platforms

Work with Hardware/Software vendors to facilitate warranty work on company owned equipment

Manage Ivanti queue to achieve Service Level Agreements

Qualifications:

2+ years' experience in Deskside support or similar role

Proficiency in Microsoft Office application suite

Awareness of IT Service Delivery methodology

Strong written and verbal communication skills, client relationship skills, detail-oriented

Education Required:

College degree preferred

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