IT Incident Manager

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Job description

Job Summary:

We are seeking an experienced Incident Manager to lead and coordinate responses to IT incidents, ensuring swift resolution and minimal disruption to business operations. The ideal candidate will have strong knowledge of Jira, experience with Root Cause Analysis (RCA), familiarity with data warehousing concepts, and the ability to work in US office hours.

Key Responsibilities:

Lead and manage all aspects of the incident response process, including identification, prioritization, and escalation.

Coordinate with IT teams and stakeholders to ensure efficient resolution of incidents and timely communication.

Use Jira to track incidents, ensure accurate documentation, and analyze incident trends.

Conduct Root Cause Analysis (RCA) and post-incident reviews to identify underlying issues, recommend corrective actions, and drive continuous improvement.

Collaborate with teams to understand data warehousing concepts for better incident diagnosis and resolution.

Requirements:

Proven experience in IT incident management or a similar role.

Proficiency in Jira, Root Cause Analysis (RCA), and familiarity with data warehousing concepts.

Strong communication, problem-solving, and leadership skills.

Ability to work in high-stress, fast-paced environments and during US office hours.

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