IT Manager

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Job description

Position Summary

The IT Manager will support the companys technology initiatives by managing the helpdesk, computers, SaaS platforms and other technology systems. They will serve as liaison between outsourced MIT vendors and external software platforms and internal users, ensuring employees can effectively and efficiently utilize the latest tools and technologies available.

The person in this position must be able to adapt to changes, multitask, and provide customer service to internal end users. This person must show expertise in current technologies, cloud-based applications, collaboration tools and information sharing applications. The IT Manager seeks to ensure that the uptime, performance, resources and security of the systems they manage meet the needs of the users and the Houston Habitat for Humanity network. To meet these needs, the IT Manager may configure systems; provide routine automation; maintain security policies; troubleshoot; train staff; work with other staff to help determine and implement requirements-driven solutions.

Essential Functions & Responsibilities

Operate, maintain, document and administer Microsoft Office 365, Microsoft Endpoint and Azure Active Directory, VOIP system, Security Systems, Salesforce, ProCore, QuickBooks, POS system and other SaaS platforms in use.

Ensure security of data, network access and backup systems.

Manage and provide quick resolution and response from the helpdesk to employees throughout the organization.

Identify problematic areas and implement strategic solutions in time.

Developing and implementing IT policy and best practice guides for the organization.

Support basic IT requirements through installation, troubleshooting, account maintenance, and training for IT network hardware and software as well as cell phone, printer/copier/scanners.

Provide positive customer service to end users by actively troubleshooting, training, and supporting day to day needs.

Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.

Maintain and monitor IT equipment inventory and establish a plan to appropriately refresh equipment on a periodic basis.

Identifying opportunities for team training and skills advancement.

Other associated duties as required to help fulfill our mission.

Requirements

Qualifications

5+ years of demonstrated experience providing technology and application systems support and/or leading a helpdesk support team.

MCSA/MCSE or other technology certifications preferred.

Training or experience in one or more of the following applications: Salesforce, QuickBooks, Procore, Shopify, Microsoft Endpoint, and PowerBI.

Training or experience in one or more of the following areas: Microsoft Azure Active Directory, switched ethernet topologies; Network technologies such as firewalls and VPNs; network routing and TCP/IP.

Physical Requirements

This position will require sitting at a desk for most of the day and the ability to type.

Able to lift and carry up to 50 pounds when necessary.

Some work conducted at various Houston Habitat facilities, or other locations in the Houston Metro area as needed.

A valid drivers license and ability to be insured under the companys insurance policy is a prerequisite. A Motor Vehicle Report (MVR) will be run for insurance purposes.

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