Quality Control Analyst - Title Administration

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Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The QC Analyst will be responsible for performing audits of the various functional areas within the organization, including but not limited to: State Changes, Releases, Collateral Management, Repossessions, and Post Funding for both retail and lease portfolios, to ensure adherence with SFS policies and regulatory guidelines. Detects errors and omissions in the various title and post funding processes. Contributes to quality control reporting to help identify areas for improvement.

Essential Job Duties and Responsibilities:

Analyze account documents selected at random to include title releases, state changes, collateral, repo s, SOC s, Unwinds, and VIN corrections according to federal and regulatory guidelines.

Review and ensure the accuracy of completed documents, ensures maintenance and notes are completed in various systems.

Communicate with all teams within the organization to resolve any discrepancies.

Use policy, procedures, and knowledge of the business to resolve issues while following pre-established quality policies and guidelines.

Make suggestions for process improvements.

Maintain familiarity with Titles/ Post Funding policy and procedures.

Maintain confidentiality due to regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Perform other ad hoc duties as assigned.

Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

Minimum 5 years auto finance experience specific to funding or titles processing.

Education:

High school diploma and/or GED.

Skills Required:

Strong analytical and organizational skills with close attention to detail.

Intermediate MS Office skill in Excel, Access, Word, and PowerPoint.

Excellent oral and written communication skills.

Ability to interface work autonomously and handle multiple projects simultaneously.

Qualifications Preferred:

Experience - (6) months to 1 year of QC and Titles experience.

Overtime required month-end volume increases, and other tasks/assignments may require overtime as needed.

Travel 0-10% - on an as needed basis.

Must have reliable transportation and live within a commutable distance to the following city: Houston, TX

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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