Quality Lab Associate

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Job description

The client is seeking Inventory Specialists for their Customer Experience Team, focusing on digital health and cardiac patient care through remote patient monitoring technologies (CAM Patch). The role involves both inventory management and customer support tasks. Primary responsibilities include receiving and documenting hardware shipments, refurbishing devices, managing PHI destruction, and producing inventory reports. In addition, the role includes handling inbound customer calls, educating patients and staff, and providing high-quality customer service.

Required education & Skills:

High School diploma or equivalent

1-2 years of experience in an inventory control position preferred

Knowledge of medical terminology preferred

Excellent multitasking and organization skills

Excellent verbal and written communication skills

Computer skills including proficiency in MS Office

Knowledge of multi-line telephone system

Excellent customer service skills when interacting with all internal and external clients

Bilingual is a plus

Patience, professionalism, excellent phone etiquette

Core Job Functions & Responsibilities:

Daily receive incoming devices from USPS or Carrier.

Management of correspondence with USPS or Carrier representatives.

Management of all device storage functions, including inventory check-ins, storage room audits, and reports.

Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes.

Management of scheduling and correspondence with shredding/data-destruction service representatives.

Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.

Distribution of Mail-to-Patient products as needed.

Secondary Job Functions & Responsibilities:

Answer all incoming Customer Experience Team calls promptly and effectively and efficiently, aiming to create excellent customer experience and industry-leading customer service.

Address questions and educate customers, sales staff, and patients.

Redirect calls to subject matter experts as defined in protocols.

Document all calls or correspondences.

Handle emails/voicemails as assigned.

Demonstrate empathy and decrease customer tension.

Promote the value of Bardy Diagnostics cardiac monitoring.

Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.

Exhibit a high sense of urgency.

Identify, document, and escalate potential patient or customer complaints per standard operating procedures.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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