Remote Service Coordinator - Houston

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Job description

Overview:
Remote Call Center Opportunity with Houston Based Group 1 Automotive!

Group 1 Automotive is seeking Remote Service Coordinators who can delight our customers with the most courteous and attentive treatment. If you live in the Houston-area, apply today and upgrade your career with Group 1 Automotive!

Why join our team? Click on link below!

Group 1 Automotive, Inc. is an international, Fortune 300 automotive retailer with 199 dealerships located in the U.S. and U.K. The company offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our core values of Integrity, Transparency, Professionalism, Teamwork and Respect now is the time to accelerate your career with the best company in the retail automotive industry. Apply today or refer a qualified friend.

We offer:

$15 per hour plus overtime

up to $950 Monthly Performance Bonus

$80 Monthly Technology Allowance

$300, $500 or $800 Employment Referral Bonus depending on position

$100 Vehicle Referral Bonus

Annual Reviews and performance based Pay Increases

Performance based Paid Days Off

Employee discounts for vehicle Purchase, Maintenance, Repair, Restoration

Paid Training

Responsibilities:
What you will do:

Answer 100 or more inbound customer calls per day

Schedule 50 or more service appointments per day for customers who need mechanical Maintenance and Repair

Respond to Vehicle Status, Service Pricing, Warranty, Roadside Assistance, Complaints or other Automotive inquiries

Direct non-service appointment calls to the appropriate Dealership personnel

Utilize multiple computer programs to reference dealership information, customer profiles, and manufacturer guidelines

Support 150 U.S. Dealerships, 30 Collision Centers in 17 States that represent 30 automotive brands in Domestic, Import and Luxury segments

Learn about the retail Automotive industry at enterprise-scale for Service, Parts, Collision and Sales operations

Qualifications:
Basic Qualifications:

Available to work Monday - Friday plus every 3rd Saturday with Tuesday, Wednesday or Thursday off.

9:30am - 6:30am

10:00am - 7:00pm

10:30am - 7:30pm

11:00am - 8:00pm

Must live in the greater Houston metropolitan area.

Must have at least 6 months recent customer service experience

High speed internet connection of > 20 mbps Upload and > 20 mbps Download

Quiet home office suitable for remote call center, customer service work

Ability to troubleshoot technical issues with desktop PC's, VPN access, internet modems & routers, phone systems, etc.

Superior time-management and multi-tasking skills

Preferred Qualifications:

Excellent verbal & written communication skills

Bilingual fluency in English and Spanish.

Familiar with automotive terminology and vehicle components.

Capable of delivering quality results at all times

Excellent customer service and complaint resolution abilities

Perfect attendance and punctuality record

Strong work ethic with a high sense of urgency to get the job done (1st call resolution)

Advanced knowledge of Google, YouTube and other web search tools

All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Group 1 Automotive is an Equal Employment Opportunity employer.

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