Site Manager

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Job description

Overview:
PM Site Manager

A Site Manager at Velociti Services will act as a facility service liaison for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between Velociti Services and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnerships on a national basis for Velociti Services.

Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of salespeople in managing accounts across the country. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Responsibilities:
Duties / Responsibilities:

Building a trusting and professional relationship with clients

Lead and conduct meetings with clients and account managers

Ensuring that all accounts are looked after and maintained

Supervising and managing regional salespeople in your area

Following up on complaints and queries on behalf of clients

Promoting new services and products to clients in your area

Reporting to senior management on the status of your accounts

Taking a leading role in presentations and proposals for national accounts

Monitoring and identifying market trends, competitors, and new sales leads

Trains and manages employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to

Develops and maintains strategic customer relationships

Serves as liaison between clients and Velociti Services departments / divisions

Conducts service review meetings with clients concerning Velociti Services performance, vendor performance and potential process improvements

Surveys buildings for staffing purposes and cost evaluations

Maintains labor and account budgets

Examines work completion in accordance with contract deliverables

Monitors quality control throughout assigned facilities

Sustains focus on safety through onsite observations and / or inspections

Other duties as assigned or requested

Qualifications:
Required Skills / Abilities:

Experience at interfacing at all levels throughout an organization

PC literate - understanding of how to use the technology as a tool

Ability to communicate with all levels within a client's management structure.

Good team player and manager

Able to command credibility and be able to influence

Experience in janitorial industry preferred.

Experience managing multiple locations.

5 years customer service experience.

Must possess a valid driver's license.

High School or GED.

Knowledge of custodial/commercial cleaning

Ability to prioritize tasks and to delegate them when appropriate

Ability to act with integrity, professionalism, and confidentiality

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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