Titles Team Manager

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Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience

Summary: Assists with managing the title functions to ensure the efficient use of company resources and technical capabilities to achieve targeted performance standards while remaining in compliance with applicable state and federal laws. Handles daily managerial administrative tasks and provides functional training, customer resolution and employee feedback on a daily basis.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervises and coordinates activities and all processes involved with titling functions up to & including title follow-up, vehicle title releases, repossession titles, title maintenance and paper title requests.
• Coordinates and acts as a liaison between Dealer Track (FDI) Collateral Management, Custodian Bank and SFS to ensure all post title issues are resolved.
• Assists with maintaining quality control of the titling processes according to established policies and procedures.
• Reviews title reports regularly to ensure timely and thorough follow up and recommends additional activity when warranted.
• QC s the work performed by the Title Coordinators in various functions.
• Meets company timelines in processing titles and resolving titling issues or refers to the Department Manager for further action.
• Assists in ensuring the various email boxes are kept current.
• Assists with the retention and destruction of titling documents according to established policies and procedures.
• Responsible for ensuring stats are maintained for the various titling processes.
• Assists inbound callers with escalated title related issues or questions.
• Assists all areas with the handling of more difficult title issues or questions.
• Assists departments in our Atlanta office with the handling of more difficult accounts and field title-related questions.
• Understands and follows state law requirements for title releases and repossessions.
• Performs administrative duties such as data entry, filing, copying and other duties associated with documentation.
• Examines work for exactness, neatness and conformance with established policies and procedures.
• Assists in Identifying training needs and makes recommendations to manager.
• Complies with all company policies and procedures.
• Assists the Department Manager as needed with projects, tasks, and follow-up.
• This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.

Work Schedule: In office - Rotating Monday - Friday 9-6 - Overtime as needed

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; remains open to others' ideas and tries new things.

Oral Communication - Listens and gets clarification; responds well to questions; participates in meetings.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.

Quality Management - Demonstrates accuracy and thoroughness.

Ethics - Treats people with respect; works with integrity and ethically; upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.

Judgment - Includes appropriate people in decision-making process.

Planning/Organizing Strong follow up and organization skills; prioritizes and plans work activities; uses time efficiently; plans for additional resources.

Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

Quantity - Meets productivity standards; completes work in timely manner.

Adaptability - Adapts to changes in the work environment

Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; seeks increased responsibilities; asks for and offers help when needed.

Innovation - Generates suggestions for improving work.

Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. One three years of lead, supervisor or management experience. Three to five years of title experience and knowledge of DMV documentation requirements, laws and regulations for motor vehicle titles is preferred.

Language Skills The ability to read, write and comprehend complex instructions, correspondence and memos.

Mathematical Skills The ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability The ability to apply common sense understanding to carry out detailed and possibly involved written or oral instructions.

Computer Skills To perform this job successfully an individual should have intermediate to advance level of Microsoft Office Excel, PowerPoint, Word, and Outlook. Additional knowledge of Microsoft programs such as Visio, Project is a plus.

Other Skills and Abilities Accuracy and attention to detail are imperative. Must be able to speak in front of large groups of people and conduct meetings.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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