Dispatch Team Leader

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Job description

Overview:
Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee and Big Bite . "Brain Freeze" is a 7-Eleven registered trademark for our 53-year old Slurpee and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there's a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It's what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed.

Be Courageous with Your Point of View.

Challenge the Status Quo.

Act Like an Entrepreneur.

Have an "It Can Be Done" Attitude.

Do the Right Thing.

Be Accountable.

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Responsibilities:
7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of gig-economy drivers to restaurants, retailers, and grocers.

The Opportunity.

A Team Leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth and success of our organization. Team leaders motivate and inspire their team members by creating an environment that provides communication, encourages bonding of team members, and demonstrates flexibility.

Responsibilities.

Monitor market health and follow protocol to mitigate and escalate market issues.

Plans and organizes daily activities related to deliveries and operations.

Request operational needs to meet goals.

Monitor and troubleshoot issues in the dashboard and app that may arise.

Monitor quote, configuration and partner settings that fall under your team's responsibility.

Constantly monitor partner SLA's and escalate adjustment to quote configurations based on cancellations, end to end time and volume.

Motivating the team to help contribute to the growth of the company.

Fully support the delivery operations team.

Creating a pleasant working environment that inspires the team.

Complete other duties as assigned by the supervisor.

Qualifications:
Excellent communication skills.

Excellent management and supervisory skills.

Excellent verbal and written communication skills.

Proficient in Google Workspace or related software.

Excellent organizational skills, with the ability to prioritize work.

Ability to explain technical problems and offer solutions to those without technological training.

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