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Irving, TX Desktop Support

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Resource Logistics, Inc.

2024-10-03 23:44:06

Job location Irving, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description


Job Title: Desktop Support

Location: Irving, TX, USA,75038

Mode : Contract (6+ Months) (Day 1 Onsite)

Rate - $21/hr on W2 (No Benefits)

Primary Responsibilities:

Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers

Use remote control tools to assist off-site users when needed

Configure, deliver, and install new computers and peripherals for new hires

Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system

Prioritize workload based on service level agreements

Act as a technical resource to others to resolve problems or issues

Anticipate customer needs and proactively identify solutions

Plan, prioritize, organize and complete work to meet established objectives

Required Qualifications:

High School Diploma or GED Equivalent

3 or more years of experience as a Desktop Support Technician

3 or more years of experience with PC operating systems

3 or more years of experience in a customer service role

3 or more years of Technology Support experience

3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)

Must have reliable transportation

Must be able to lift up to 50 pounds of computers or other IT equipment

Preferred Qualifications:

Bachelor's Degree or higher level of education preferred

CompTIA A+ Certification preferred unit

Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Inform a friend!

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