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IT problem management analyst

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Innova Solutions

2024-09-20 12:50:26

Job location Irving, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Innova solutions is hiring for an IT Problem Management Analyst
Title: IT Problem Management Analyst


Contract Type: W2 /Fulltime

Duration: 12 Months (Potential extension)

Location: Irving,TX (Hybrid)

As an IT Problem Management Specialist,you will be responsible for:

  • Incident Analysis: Analyze incident records to identify patterns, trends, and root causes of recurring issues, and conduct detailed investigations of major incidents to find underlying problems and areas for improvement.
  • Problem Resolution: Collaborate closely with product owners and support partners to develop and implement solutions to recurring problems, ensuring permanent fixes are verified and applied.
  • Collaboration and Communication: Lead meetings with product owners, support partners, and other stakeholders to discuss problem management activities, and ensure clear communication about processes and goals.
  • Documentation and Reporting: Maintain comprehensive records of problem investigations, resolutions, and known errors, and produce regular reports on problem management activities, including metrics on incident reduction and resolution times.
  • Continuous Improvement: Identify opportunities to enhance the problem management process, tools, and methodologies, and proactively address potential problems before they impact customers.
  • Customer Impact Reduction: Aim to minimize customer impact by reducing the frequency and severity of incidents and lowering the volume of support requests through effective problem management.
  • Knowledge Management: Contribute to the development and upkeep of knowledge base articles for IT service desks and end-users, and share insights and lessons learned with the broader IT team.

An ideal candidate should have:

  • Problem management Experience
  • Incident Management Experience



Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Mamta Lohuni
Senior Associate - Recruitment

PAY RANGE AND BENEFITS:

Pay Range : Between $35- $40per hour>
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

  • One of Largest IT Consulting Staffing firms in the USA - Recognized as by Staffing Industry Analysts (SIA 2022)
  • ClearlyRated Client Diamond Award Winner (2020)
  • One of the Largest Certified MBE Companies in the NMSDC Network (2022)
  • Advanced Tier Services partner with AWS and Gold with MS
    Website:

    Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.
    The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.

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