IT Support Consultant

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Job description

About Client:

The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment.

Client anticipates and leads change to remain in the leader's quadrant for profitable growth, driven by partnerships with globally leading hyperscales like AWS, Google Cloud, and Microsoft. It has built strong capabilities in new as well as existing technologies such as cloud, data, and digital, pioneering new frontiers.

Salary Range: $100K-$105K/Annum

Job Description:

Qualifications:

Experience in the implementation maintenance and analysis of data center facilities hardware communications infrastructure strategies tools and effective troubleshooting techniques

Background on enterprise data center facilities and infrastructure environments such as PDUs RPPs network and SAN infrastructures

In depth knowledge on complex Enterprise class internetworked environments involving a combination of switched routed shared Ethernet TwinAx 100GigE 25GigE10GigE GigE 100M and 10M token ring SAN and wide area connectivity

Strong knowledge of WAN technologies OCx DSx subnetting and TCPIP protocol a must

Extensive knowledge of trouble ticketing systems change control Project processes and associated tools

Analytical ProblemSolving Proven logical problemsolving techniques with extensive experience in highstakes system troubleshooting data center facility management and telecommunications

Project management experience

Financial Services industry knowledge a plus

Excellent communication and writing skills a must

Responsibilities:

Installing deinstalling relocating all distributed systems and network hardware CSUs DSUs routers switches encryptors firewalls etc in the Americas Data Centers within the internal service level mandates

Installing deinstalling extending relocating testing all carrier circuits to the network hardware

Installing deinstalling relocating all patch cabling for systems and network hardware

Installing deinstalling relocating all Data Center hardware

Coordinate cabinet power circuit and patch infrastructure installations various facilities electrical and communications vendors

Coordinate of network component configurations

Coordinate and Install SAN cabling infrastructure

Manage network ports and assist with the management of all consumable items cables labels tie wraps rail kits etc

Maintaining the integrity of the data center facilities systems and communications environments through general housekeeping and best operations practices

Provide handson breakfix level 2 support for the data center systems and communications environments

Coordinating and approving data center infrastructure change controls

Ensuring compliance with data center standards policies and processes for all nonDCSD sponsored changes

Performing required compliance activities

Producing network consumables updates and contributing to weekly management reports

Coordinate activities in support of all projects and technical requests within the Americas Data Centers

Manage CTIapproved thirdparty vendors in support of localregional business service commitments and to assure adherence to Corporate and CTI standards

Provide clear and detailed turnover to next shift workers for continuity

Media Management duties including the following

Performing daily tape ejects to increase current day processing capacity

Monitoring of tape related console messages

Managing all daily adhoc tapejob requests and scratch activity

Managing all physical and electronic vaulting activity

Manage tape destruction process ensuring all proper documentation has been recorded and approved

Monitoring scratch levels on display screens online library web specialist or visually monitoring panel on libraries

Replacing all damaged media

Minor to moderate problem determination

Monitoring of tape related console messages working with the global command center and the onsite hardware teams

Performing daily health checks on all libraries including virtual subsystems grid clusters and errorexception system logs

Provide assistance when required to ensure that the highest level of customer satisfaction is maintained

Skills:

Cisco-Network-Administration

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

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