Mortgage Servicing Research Analyst Senior

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Job description

Location: On site at location listed in job posting.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The role is to serve as the research and resolution liaison between First Horizon Bank and its mortgage sub-servicer. The role would be responsible for taking the lead on receiving and completing research/loan maintenance requests that originate at First Horizon Bank. First Horizon Bank mortgage customers will often reach out directly to their First Horizon Bank bankers with questions, maintenance requests, and complaints on their subserviced mortgage. This role will perform the research those internal First Horizon Bank sourced items, and work with the sub-servicer directly to resolve and report back the resolution to the FHB banker/relationship manager. The role will also assist the sub-servicer with research items to the extent First Horizon Bank involvement is required, e.g., missing document research.

Work Experience Requirements:

• 5+ Years Mortgage Loan Servicing Experience
• Preferably Customer Service and/or research background
• Solid understanding of Escrow Analysis, Insurance, Taxes, Payment Histories
• Preferably ICE MSP Servicing System experience
• Solid Experience with MS Office
• Other Duties as assigned

Hours:

• Monday - Friday
• 8:00 AM to 5:00 PM

About Us:

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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