Computer Technician I with Security Clearance

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Job description

Position Title: Computer Technician I Duty Location: Operational Test Command, Ft. Cavazos, TX Security Clearance (Required): Secret Certifications (Required): Computing Environment, Security+ (or equivalent DOD Directive 8570.1 IAT II) or A+/Network+ (or equivalent DOD Directive 8570.1 IAT I). Position Description:
The Computer Technician I supports the OTC mission at Ft. Cavazos, TX, by: • Possessing required technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals; isolating equipment/system/software malfunctions and restoring failed equipment to good working order; conducting operational checks and replacing defective parts and assemblies • Applying technical knowledge and training to solve routine and complex problems in the maintenance of digital computers, configuration and peripheral components • Performing Tier I and Tier 2 deskside incident resolution of workstations, printers and peripheral devices • Configuring and delivering ITR requested on customer Change Orders (COs) • Monitoring and responding to hardware and software problems utilizing a variety of hardware including printers and software testing tools and techniques • Ensuring proper computer system setup/operation so that end users can accomplish business tasks • Receiving, prioritizing, documenting, and actively resolving end user help requests • Maintaining knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on help at the desktop level • Under direct supervision, assisting with network hardware, servers and software installation, troubleshooting and support • Maintaining current knowledge of relevant technology as assigned • Participating in special projects as required • Assisting with Asset Management and Inventory of IT assets • Assisting with security vulnerability remediation • Proficiency with Anti-virus software / configuration • Returning failed equipment to good working order • Working as a team member in the installation, configuration, repair, and maintenance of computer equipment, peripherals, and applications • Performing repairs and conducting operational checks, and preventive maintenance service on computer systems, related systems, and office equipment • Ensuring timely responses to reports of unexpected malfunctions or failures • Documenting all task responses, labor and material usage data as required • Working with System Administrators to maintain network resources • Perform other duties as required, which may include: Accomplishing assigned tasks in closely related fields Responding to changes in work schedules and/or locations Supporting other sections on the ITSS contract Participating in formal, on-the-job, and cross-training Required Education and Experience:
High School/GED AND 3 years' experience, or
Associates degree in directly related field AND 2 years' experience, or
Bachelor's degree in non-directly related field AND 2 years' experience, or
Bachelor's degree in directly related field AND 1 year of experience, or
Master's degree in directly related field AND 0 years' experience Relevant education must be in an IT discipline related to the assigned program area (e.g., Network Engineering, Network Management, Computer Science, Information Systems, Computer or Software Engineering, Management Information Systems, Computer Forensics/Security, etc. Relevant experience must include technical knowledge of installing, configuring, repairing, and maintaining software, hardware, configurations, and peripherals, isolating equipment/system/software malfunctions and restoring failed equipment to good working order, conducting operational checks and replacing defective parts and assemblies. Salary (based on level of experience and expertise): $45K - $50K Benefits: We designed our employee benefits program around the goal of improving the quality of life for each employee. We offer some of the most competitive benefits in the industry to include Medical, Dental, Vision, and Life Insurances; Short and Long Term Disability; Paid Leave, Holidays, Bereavement, Military, and Jury Duty; 401(k) Retirement Plan, Flexible Spending Account, Dependent Care, Health Savings Account, Tuition/Training Assistance, and Referral Bonuses.

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