Licensing Specialist - Remote

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Job description

Licensing Specialist - Remote

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Licensing Specialist? Globe Life is looking for a Licensing Specialist to join the team!

In this role, you will be responsible for initiating and/or monitoring the life cycle of agents appointed with various Globe Life companies, to enable them to sell products for their appointing company. Additionally, the Licensing Specialist is responsible for the collection, cleaning, recording and retrieval of information/data from multiple sources. In this role, you will also be responsible for the independent evaluation of source documents, verification for accuracy, updating internal and external systems as applicable, prepare reports and manage data storage and retrieval systems. Most all tasks for the Licensing Specialist require extreme detail, is considered time sensitive and must be acted upon with a sense of urgency.

This is a remote / work from home position.

What You Will Do:

• Review requests from potential agents seeking appointment, evaluate and make decisions based on company guidelines.
• Ordering and reviewing investigation reports and making business decisions on behalf of the company.
• Research and review proper licensures for all active agents.
• Process state appointment and/or terminations.
• Process biographical and demographical changes.
• Ensure hierarchies are set up properly to ensure accurate commissions payment.
• Calculating accounting totals, processing payment and/or refunds.
• Properly handling and securing sensitive information from our agents, both personal and payment related.
• Make logical, independent decisions.
• Monitor Group email boxes and respond in a timely manner.
• Phone calls/email - answer questions and resolve complex problems - suggest alternatives.
• Heavy oral and written communication with state insurance boards, agents and management.
• Communicate to Supervisor with a sense of urgency any problems with workflow, other departments, other company. staff, emergency or unsafe situations, and company equipment.
• Communicate with external vendors and Department of Insurance on behalf of the company and make logical business decisions.
• Involvement in testing stages in Licensing Systems programming and implementation.
• Completing analysis to process and pay state invoices.
• Involvement in state audits where accuracy of mass data and timeliness of evaluation is a requirement.
• Review compliance vendor information and suggest updates.
• Assist with departmental Agent communications.
• Ensure data accuracy by performing periodic evaluations and updating as necessary.
• Other duties and/or projects as assigned.

What You Can Bring:

• High School diploma required; college degree preferred.
• Insurance background, especially Agent Licensing desirable.
• Experience with database management very helpful.
• Accounting experience preferred.
• Experience: Two (2) years minimum office experience.
• Be able to communicate and interact with department staff, employees in other departments, external vendors and the Department of Insurance.
• Be confidential with sensitive data.
• Excellent alpha and number recognition skills, good math aptitude.
• Type 40-45 wpm.
• Proficient use of Word, Excel, Outlook, and the ability to learn various computer applications such as MS Access.
• Excellent oral and written communication skills (competency in grammar and spelling).
• Ability to analyze information and make independent, logical conclusions.
• Must be accurate, organized, detail oriented and be able to concentration for long periods of time. Work/keyed data affect several departments in the company especially the sales-marketing efforts and the agents that write/sell our business.
• Regular and predictable attendance required.
• Must be able to meet department and production driven deadlines.

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Wellness club reimbursements and gym discounts to help you stay on top of your health.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Development training programs to enhance your skills and career progression and unlock your full potential.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

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