Customer Service Q.A.

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Job description

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

ASSA ABLOY is adding a Customer Service Q.A. to the Team! This role will be based onsite out of our South Central Service Center or regional manufacturing facility.

Come see who we are at:

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Service Q.A.?

You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

You would also:

• Order entry, negotiations, clarification of problems, resolutions, root-cause analysis, scheduling, and triage orders for entry.

• Review, price, and route all customer correspondence and orders as appropriate based on standard protocol and need.

• Aid in claims assessments: office & manufacturing issues.

• Serve as Backup support to scheduling as needed.

• Provide technical and problem-solving support to manufacturing, customers & inside sales. Explore opportunities to help optimize order management as well as manufacturing process flow and quality.

• Aid in the development of system/process enhancements that will improve the team's quality performance to meet or exceed company objectives.

• Support continuous improvement activities as needed or assigned.

• Abide by, support, and ensure compliance with state and federal regulations, AADG policies and procedures and the ASSA ABLOY Code of Conduct.

• Effective communication skills via email and phone conversations required.

What we are looking for:

• 2 years of hollow metal industry experience preferred, but not required.

• Strong, functional understanding of manufacturing environment, technical background preferred

• Analytical and problem-solving abilities with attention to detail & commitment to accuracy

• Must be an approachable, patient listener, with excellent communication skills and the ability to explain technical concepts to lay audiences.

• Self-starter with the ability to appropriately analyze, prioritize and plan complex work in a rapidly changing environment

• Hardware and application experience required

• Order processing experience in Hollow Metal or related industry

• Must be able to understand basic process flows and procedures

• High level of analytical ability to gather and interpret data.

• Intermediate to advanced computer skills

What we offer

We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance, Flexible Spending, Employee Assistance Program, discount portal, recognition and well-being programs just to name just a few!
• Paid Vacation, Sick Time, and 12 paid Company Holidays
• Tuition Reimbursement, Learning and Career Development opportunities
• Competitive Salary

We review applications regularly, so don't wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don't look at any applications sent by email or post.

If you have any questions about the role or the process, email Stephanie Mandato, Senior Talent Acquisition Manager at

Let's create a safer and more open world - together!

AADG, Inc. is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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