Donor Acquisition-Lakeshore ADC

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Job description

Job Title: Donor Acquisition Specialist

Department: Donated Goods Retail (DGR)

Reports To: Store Manager

FLSA Status: Non-Exempt

Pay: $14.00 hr.

Mission Support:

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Accepts donations according to GWH guidelines. Sort and process donations. Responsible for performing assigned duties adhering to and all policies and procedures. To ensure the efficient and cost-effective operation and stewardship of GWH to maximize profitability to enhance our Mission.

Essential Duties and Responsibilities:

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Provide excellent customer service.
• Unload and sort materials in the donation area according to GWH guidelines.
• Maintain accurate records of donations and issue completed donation receipts to all donors.
• Ability to communicate directly with the Transportation Department and participate in online meetings.
• Assist with keeping production supplies available.
• Assist with loading and unloading merchandise and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Must report all work incidents and injuries immediately.
• Performs other duties as assigned by Management.

Additional Duties:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual and have dependable attendance and maintain an appropriate appearance.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exists are clear and free from clutter, and keep work areas neat and clean.
• Adheres to all GWH policies and procedures.

Minimum Qualifications:

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI):

1. Donor # vs. Last Year
2. Equipment Management
3. Production Management
4. Transportation Dwell Time
5. Work Integrity: Follows established procedures and processes donations timely with a sense of urgency.
6. Quality of Work: Attitude, sense of urgency, productivity, individual safety performance, etc.
7. Safety Culture
8. Attendance: Work schedule as assigned, notify leadership as needed, and no reoccurring issues.
9. Image: Personal image, keeps work area/location clean, safe, and organized with no donor creep.
10. Customer Ambassador Program (CAP): Receiving surveys (getting customers to participate) and favorable feedback.

Physical Requirements/Work Environment:

The ability to stand, twist, bend, squat, reach, kneel, push, and pull. Able to lift, up to, 40 lbs. and, occasionally, lift/move items, up to, 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.) Must be able to stand for extended periods of time.

An indoor work environment with occasional exposure to outside temperatures. The noise level in the normal work environment is, usually, moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

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