Collections Specialist

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Job description

Collections Specialist

About the Company:

• Company is growing and opportunity for advancement.
• Fantastic work culture

Collections Specialist Responsibilities:

• Collect payments on past due invoices via phone calls and collection e-mails or other correspondence
• Verify validity of customer account discrepancies by investigating information from sales, customer service departments and from customers
• Resolve collections issues by examining customer payment plans, payment history and credit line
• Make outbound collection calls while maintaining and/or improving customer relationships
• Through personal account management, maintain current knowledge of customer accounts as well as any outstanding issues
• Provide customers with account statements and invoices
• Maintain customer collection notes in ERP system
• Summarize receivables by maintaining invoice accounts; coordinate and prepare monthly AR meeting for designated customer accounts with detailed notes and payment status
• Run aging reports for use in making collections calls and for management of accounts
• Process customer credit memos

Qualifications for Collections Specialist:

• High school Diploma or GED required (2yr or 4yr degree preferred)
• Minimum 2-3+ years related collections experience in a high-volume business to business collections setting
• Experience in high volume collections with demonstrated ability to drive down aging of accounts
• Excellent organizational and communication skills

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