Community Association Manager / CAM (PTX)

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Job description

Overview:
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry ( out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.

Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

Selflessness: more than teamwork; we are part of something special and much larger than any of us.

Personal Relationships: we are a professional services company; people do business with people they like.

Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better never staying the same. At RealManage, we are always getting better.

Responsibilities:
Position Summary:
The Community Association Manager (CAM) is the key ambassador of RealManage. The CAM manages the daily operations of community associations, while ensuring professional services and outstanding customer satisfaction in line with the service level agreement and the company's guiding principles.

Key responsibilities include, but are not limited to collaborating closely with the DCAM and Board of Directors, to support community operations, resolve issues, promote community harmony, enforce deed restrictions, and enhance the value of each community.

Essential Duties and Responsibilities:
Adhere to the company's guiding principles and respond to all calls/emails within 24 hours.
Manage all operations for a portfolio of community associations.
Provide administrative, operational and managerial advice to the Board of Directors.
Mentor, train, and develop staff to ensure high performance and professional growth.
Foster a collaborative and supportive work environment.
Assist the board with hiring contractors and insurance carriers to maintain and protect the community.
Develop and implement strategic plans to improve community services and amenities.
Identify and pursue opportunities for community growth and enhancement.
Ensure compliance with governing documents, state and local laws, and industry best practices.
Develop and manage budgets for multiple community associations and provide delivery and presentation of financial reports.
Oversee maintenance, repair, and improvement projects, ensuring timely and budget-compliant completion.
Review and approve payment of vendors providing service to community association
Ensure accurate financial reporting, including budget preparation and variance analysis.
Implement financial controls and procedures to safeguard community assets.
Address and resolve escalated resident concerns and disputes professionally.
Develop and implement risk management strategies to minimize potential liabilities
Oversee insurance policies and claims to ensure adequate coverage and timely resolution.
Continuously seek ways to improve operational efficiency and effectiveness.
Attend monthly manager and training meetings as required.

Conduct business with the highest standards of personal, professional, and ethical conduct at all times.
Display exceptional ability to analyze and handle a variety of situations that could otherwise become potential problems.
Prioritize and complete various projects and other work related tasks as needed and assigned.

Qualifications:
Education/Work Experience Requirements:

CMCA or state-equivalent certifications desired.
Minimum 2-3 years in property management /community management experience in addition to other professional work experiences that demonstrate leadership capabilities.
Proven ability to effectively manage and lead a team.
Experienced in managing complex developer portfolios and relationships.
Strong understanding of community association business and financial statements.
Excellent organizational, time management, and communication skills.
High integrity, honesty, professionalism, and customer service orientation
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers.
Proficiency in MS Office applications (Word, Excel, and Outlook).

Pay and Benefits:

$60,000 to $65,000, depending on education and experience.

Benefits include:

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High Deductible Medical Plan to be eligible)

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

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