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IT Helpdesk Technician

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Resource Logistics, Inc.

2024-10-01 12:50:57

Job location Plano, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description



Responsibilities:

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements/Qualifications:

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)

Good understanding of computer systems, mobile devices and other tech products

Able to install and configure Laptops, PC's and Desktops, Printers and peripherals

Ability to diagnose and resolve basic technical issues

Computer skills must include: Microsoft Office Suite, SAP GUI

Install and repair Laptop PC, Printers

Experience with LAN and Cabling

1 4 years experience working in helpdesk area with break/fix experience and/or with related education/training

But entry level is applicable.

Excellent communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

A+ Certificate is preferred

Inform a friend!

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