Manager, Inside Systems Engineering

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Job description

Job Description

Your Career

The Solutions Consultant Manager is the evolution of the traditional Sales Engineer Manager role, aligning how we lead teams to best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks.

As our Solutions Consultant Manager, you are the technical leader for your District Solutions Consulting team. You will work closely with the District Sales Manager and, along with your team, build relationships with your customers with the goal of helping them detect and prevent advanced cyberattacks and breaches. Our customers need guidance on what applications to deploy from our platform. Your guidance, expertise, and mentorship of your team will keep them ahead of the latest cyberthreats and stay on the leading edge of prevention.

As the technical leader for your assigned territory, you will guide and develop your team to define innovative technical solutions that secure customers' key business imperatives and maximize the value of their investment with Palo Alto Networks. You will champion our industry leadership in on-premises, cloud, and security operations services, establishing Palo Alto Networks as the preferred cybersecurity partner for your customers. You will also nurture talent within your team and provide valuable feedback to the product management team on new feature requests and product improvements based on insights gained from your customer interaction. Your team will play a key role in defining technical solutions that secure a customer's key business imperatives and ensuring value realization of their investment with Palo Alto Networks.

Your Impact

Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry

Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers

Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments

Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities

Define, create and monitor individual development plans for your team

Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions

Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process

Drive Palo Alto Networks Platformization efforts within your accounts

Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling

Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise

Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business

Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO

Discuss competitor products in the marketplace and positions ours as the best alternative

Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers

50-75% travel within the region

Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth - Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district

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