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Hybrid Network Engineer

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Crossfire Consulting Corporation

2024-11-05 18:42:44

Job location Richardson, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Description:

Targeted Years of Experience: 1-3 years

This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.

Responsibilities:

" Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.

" Process telephone number ports and verify completion.

" Complete new telephone number activations.

" Complete service/TN migrations between different VoIP products.

" Complete the removal of system translations associated with service disconnects.

" Lead customer and vendor activation conference bridges.

" Perform call traces to verify correct end-to-end call routing troubleshoot and resolve issues as necessary.

" Perform collaborative service installation and troubleshooting activities with peer workgroups.

" Drive escalations with the appropriate internal/external teams for resolution.

" Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.

" Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

" Well-versed in overall telecommunications, particularly Voice over IP (VoIP)

" Strong customer service/vendor management experience

" Willingness to work rotating shifts including occasional weekends and holidays

" Ability to obtain a government security clearance

DESIRED SKILLS:

" Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end

" Working knowledge of Cisco Broadsoft/Broadworks

" Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)

" Working knowledge of Sonus switches and associated network components

" Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

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