IT Support Associate

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Job description

DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization's end users desktop computers, printers, phones, mobile devices, and software.

As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.

This is an in-office position that will report to our Richardson, office Schedule Monday - Friday 8:30 am - 5 pm

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it's mobility, broadband, video, commercial, residential, L&I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.

Requirements

Provide support for Windows workstations, various peripherals, and VOIP phones

Perform hardware and software installation, upgrades and configuration

Adhere to company procedures for hardware and software requests and installs

Provide problem diagnosis and resolution for hardware and software issues

Install all peripheral components such as printers, scanners, phones and disk drives

Answer inbound technical support calls and emails

Provide telephone, in-person, and remote support to end-users

Troubleshooting of LAN/WAN connectivity issues

Provide accurate and timely logging of problems

Escalate issues as needed

Work with vendor, software provider, and manufacturer support as needed

Monitor the ticketing system and complete tickets in a timely manner

Image new and existing desktop systems

Maintain proper inventory of corporate assets

Provide updates, status information, and completion information to manager and/or users as needed

Support corporate audio/visual equipment

Travel between office sites to perform assigned duties

Performs additional duties and assignments as requested

Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands

Ability to effectively handle stress, pressures, and challenges

Skills & Abilities

Evaluate critical systems, prioritize workflow, and determine solutions

Excellent written and verbal communication skills

Interpret and apply laws, regulations, and policies

Provide technical assistance for computer problems

Read and understand technical manuals

Work for extended time at the keyboard/terminal

Maintain effective working relationships with supervisor and coworkers

Work flexible hours, possibly including weekends and evenings

Experience Required

1-2 Years of Desktop Administration

Knowledge of

Computer, network operations, and maintenance

LAN/WANs

Microsoft Windows XP/7/10/11 Operating Systems

Benefits

Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period

401k Plan with employer matching

Paid vacation, personal/sick days, and bereavement time

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Advancement opportunities, we prefer to promote from within!

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