Manager, Dealer Training

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Job description

Company Overview:
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Our Core Values of Integrity, Respect and Excellence are more than just what we say, they are what we do!

Job Description:
WHAT YOU'LL BE DOING
The Manager, Dealer Training is responsible for overseeing the execution, enhancement, and creation of instructor-led training programs for Lennox dealers. This role requires a strategic approach to training design and delivery, ensuring alignment with business goals and customer needs. The manager will collaborate closely with various internal stakeholders, including sales directors, field leadership, territory managers, store managers, and customers, to continually improve and tailor training content to meet evolving industry and dealer needs. Additionally, the Manager will recruit, evaluate, and manage external contract trainers, ensuring high standards of instructional quality and alignment with Lennox core values.

Key Responsibilities:

Lead the execution of current instructor-led dealer training programs, revising and enhancing content as needed.

Develop new training programs focused on key skill areas including sales, business operations, and leadership.

Build and maintain strong working relationships with Regional Sales Directors, Field Sales Leadership, Territory Managers, and Store Managers, as well as other internal customers, to gather feedback and ensure training programs align with their goals and objectives.

Serve as a liaison with key dealer contacts to ensure training addresses the voice of the customer.

Recruit, evaluate, and manage contract trainers, ensuring they meet company performance standards and reflect Lennox' Core Values.

Negotiate, design, and manage contracts with external trainers that drive performance and excellence.

Create and manage annual training schedules, ensuring timely communication to the field.

Promote training programs, articulate their value, and drive attendance across all dealer segments.

Engage with training champions to advocate for and support training initiatives in the field.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise - balancing routine tasks, urgent action items, and long-term projects is second nature for you.

Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.

Drives Results: You show pride in "getting the job done" with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

The compensation range for this position is approximately $94,400 - $123,900 and will be based on the candidate's qualifications, experience, and education. The package also includes an annual short-term incentive bonus.

Qualifications:
WHAT WE ARE LOOKING FOR:

Requires a Bachelor's degree in Business, Education, or equivalent combination of education and experience.

8+ years related experience, preferably in training management, instructional design, or a related field.

Proven ability to develop and implement training programs, preferably within sales or business operations.

Strong networking and relationship-building skills, including the ability to partner cross-functionally.

Experience managing external trainers or vendors, including negotiating contracts.

Ability to manage multiple projects with a focus on quality, timeliness, and results.

Excellent verbal and written communication skills.

Preferred Qualifications:

Experience in the HVAC or home services industry.

Familiarity with adult learning principles and instructional design methodologies.

WE VALUE DIVERSITY

We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

WHAT WE OFFER:

Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

Competitive base salary

Excellent medical plans designed to support healthy lifestyles

Mental and financial health programs

Outstanding 401k with company matching

Employee stock purchase program

Community involvement opportunities

Robust employee assistance program

And much, much more!

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