Office Lead

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Job description

Our Client, a company, is looking for Office Lead for their Round Rock, TX location

Responsibilities:

Responsible for overseeing patient check-in, registration, and checkout.

Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.

Listens and responds to patient and/or family members concerns.

Responds to patient questions and complaints, routes issues to appropriate personnel.

Analyzes daily administrative operations and utilization of resources.

Assists in Medic user issues.

Ensures proper cash controls are in place and policy and procedures are followed.

Assisting current site admin with daily tasks, phone calls, filing, prepping patient charts for next day.

Requirements

Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.

Bi-lingual (English/Spanish) preferred.

For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

High School Diploma, GED, or Equivalent: Yes

Phone etiquette and experience fielding phone calls/taking messages

Patients check in and payment transactions

Computer literacy to be quickly trained in new systems

Fax/filing competency

Flexibility and experience working at a in person team environment

Why Should You Apply?

Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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