Customer Support Analyst

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Job description

Welcome to Centage, we're happy you're applying! We think the most important thing about Centage, about working anywhere, in fact, is the people and how they interact.

At Centage we foster an environment of caring, helpful, considerate, and empathic people. We think that's the best environment to foster excellence and it is one of the things we care most about in our hiring process. If you are empathic and able to talk with humility and encourage others to thrive, we want to hear from you!

We don't want brilliance without empathy. We don't want creators who don't share. We don't want rock stars that don't contribute to the community.

What it's like to be a Customer Support Specialist

As a Customer Support Specialist working within the Customer Support Team, you will play a valuable role in growing our Support team and providing a best-in-class customer experience. We are looking for an energetic individual who is a fast learner and comfortable working both independently as well as part of a team.

The ideal candidate has familiarity with driver-based budgeting and accounting principles, and is interested in helping our clients succeed with technology. The role is focused on supporting clients in daily product and technical requests. Having a degree in a Business concentration, and Corporate Finance / Accounting / FP&A experience will be highly valued but not required.

What does the day-to-day look like

Actioning inbound client requests via our ticket portal and email

Assisting a dedicated portfolio of customers with product usage

Becoming a product expert by providing timely and helpful support to our clients; including financial data review and analysis

Working closely with the Customer Success and Product Development teams to triage and process requests

Drafting articles and how-to videos for our Knowledge Base and Help Center

Why you might like it

Tough problems are fun to you. Solving complex problems and looking back on ways to simplify the process makes you tick. You enjoy bridging the gap between FP&A focused clients and product expertise. You thrive in a fast-paced role where no two days are alike and the challenge to learn something new is interesting to you. You have a goal to grow into a highly skilled consultant on our product.

Why we might like you

You have a passion for the customer and always ensure they are taken care of and happy. You understand the importance of a great support function and want to be part of the team that is critical to the company's success. Even if you have never seen an FP&A tool, you already want to get in there, understand it, and know everything about it.

Requirements

Familiar with budgeting and accounting principles

Comfortable with technology, data review, analysis, and manipulation; advanced Excel and report-building skills

Attention to detail/organized - Process-driven and can track and maintain a high volume of customer requests

Time Management - Skilled at calendar management and follow-thru

Strong written and verbal communication skills - Striving to go above and beyond to fulfill client requests

Ability to thrive in fast-paced environments and be self-motivated

Zendesk experience preferred

Technical Aptitude: Skilled in data analysis and Excel; experience with Python or SQL is a plus

Software industry experience is a plus

Role is in office in San Antonio, Texas

Benefits

$1,000 education budget

The chance to work with innovative and progressive technology

Company-paid health, dental, and vision insurance

Start-up environment with a proven playbook

Medical and dependent care flexible spending accounts

Company Short Term Disability coverage

Company-paid Life and AD&D coverage with the option to purchase additional coverage

Open PTO policy

9 paid public holidays each year

401(k) matching plan

Base salary range from $50k - $60k

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