District Service Manager

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Job description

Overview:
Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page:

Responsibilities & Qualifications:
Due to continuing growth, we are seeking a District Service Manager to join our healthcare services team in San Antonio, TX!

Pay: $65K - $75K + yearly bonus based on KPI's

Car Allowance: $500.00/month + fuel card

The primary focus of this position is to manage, direct, and develop customer relations and service management in a Route Sales environment. The District Service Manager will oversee 5-7 routes and manage the growth opportunities within these routes.

RESPONSIBILITIES:

Hire, train, develop and coach Customer Advocates (Route Drivers) and other Service team members

Daily execution of service routes and customer interactions

Route Logistics - Routing of Accounts

Daily merchandise control of all clean and soiled products

Daily coaching, training and monitoring of route performance through check in process

Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)

Accuracy and timeliness of daily invoices

Manage all daily productivity and performance expectations

Execute business plan for renewing, expanding and developing route business

Ensure 100% completion of quarterly customer contacts and audits

Other duties as assigned

MINIMUM QUALIFICATIONS:

Bachelor's degree or equivalent managerial experience

Clean driving record

PREFERRED QUALIFICATIONS:

4 years' of route management experience preferred

Ability to manage and maintain a recurring revenue stream

Excellent customer service skills

Effective written and verbal communication skills

Company Values & Benefits:
Our Values:

Be Respectful: Value all we come in contact with

Be Remarkable: Create a positive moment with every interaction

Be Safe: Keep ourselves and those around us safe

Be Honest: Be guided by truthfulness in all we do

Benefits:

Competitive pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity Insurance

401k (match)

Paid Time Off Package

Great company culture

Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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