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Help Desk Support Specialist

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University Health

2024-09-20 16:44:02

Job location San Antonio, Texas, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

POSITION SUMMARY/RESPONSIBILITIES
Responds to all troublesome calls concerning on-line service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health's Guest Relations Policy.

EDUCATION/EXPERIENCE
An associate degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.

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