Housekeeping Supervisor

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Job description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you!

Overview:
Job Overview:

The Housekeeping Supervisor is responsible for overseeing and coordinating the day-to-day housekeeping operations to ensure a clean, sanitary, and comfortable environment for guests or residents. This role involves supervising housekeeping staff, managing resources, and ensuring adherence to established standards and policies.

Key Responsibilities:

Staff Supervision:

- Supervise and schedule housekeeping staff, including room attendants, cleaners, and laundry personnel.

- Provide guidance, training, and support to team members.

- Conduct performance evaluations and address any performance issues or concerns.

Cleaning and Maintenance:

- Inspect rooms, public areas, and facilities to ensure they meet cleanliness standards.

- Oversee the cleaning and servicing of guest rooms, common areas, and other designated spaces.

- Coordinate maintenance and repair tasks with relevant departments.

Inventory Management:

- Maintain inventory of cleaning supplies and linens.

- Place orders for supplies as needed while staying within budgetary guidelines.

- Ensure proper storage and handling of cleaning chemicals and equipment.

Quality Control:

- Monitor and enforce adherence to housekeeping standards and procedures.

- Conduct regular quality checks to ensure rooms and public areas are well-maintained.

- Address guest complaints or concerns related to cleanliness promptly and professionally.

Safety and Compliance:

- Promote a safe working environment by enforcing safety protocols and proper use of equipment.

- Ensure compliance with health and safety regulations.

- Report and address any safety hazards or incidents promptly.

Training and Development:

- Provide ongoing training and development opportunities for housekeeping staff.

- Ensure that staff members are aware of and follow all company policies and procedures.

Budget Management:

- Assist in budget preparation and monitor expenses within budgetary constraints.

- Identify cost-saving opportunities while maintaining service quality.

Qualifications:

- High school diploma or equivalent (Bachelor's degree in Hospitality Management or related field preferred).

- Proven experience in housekeeping or a related role, with at least 2-3 years of supervisory experience.

- Strong knowledge of housekeeping procedures, cleaning techniques, and equipment.

- Excellent organizational and communication skills.

- Attention to detail and a commitment to maintaining high cleanliness standards.

- Ability to handle and resolve guest concerns or complaints effectively.

- Familiarity with computer systems and software for scheduling and inventory management.

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