IT Operations Manager

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Job description

Description

General program information and/or position overview.

Leidos is seeking a highly qualified candidate for the IT Operations Manager to work in our San Antonio, TX office. This is an exciting opportunity to use your experience helping the Integrated Defensive Cyber Systems mission supporting Air Force Defensive Cyber Operations. The ideal candidate will have experience working on complex systems . This position is located near Lackland Air Force Base; all work is onsite.

Primary Responsibilities

Lead and supervise approx. 40 personnel providing tier 1, 2, 3 NOC/SOC, cyber training and cyber tech writing supporting AF cyber defense systems and providing regular updates to AF Group and Wing commanders on status of their systems.

Lead tier 1, tier 2 and tier 3 technicians supporting 24/7 workcenter support AF Defensive Cyber squadrons sensors, hardware, and software to include sensors at all 180 AF bases worldwide reporting into centralized Air Force Security Operations Center (SOC) and Cyber Protection Team gear deployed around the world - making sure the systems work to allow airmen to perform defensive cyber mission.

Lead team developing and presenting training to defensive cyber airmen and internal technicians- training airmen on PMO provided systems to perform their defensive cyber mission.

Lead team providing technical writing for PMO systems for airmen and internal tier 1/2/3 technicians

Lead release and transition management process to ensure both internal maintenance teams and operational airmen are ready to use new hardware and software solutions

Lead trend analysis on incidents to inform engineering team to take corrective actions

Brief AF commanders on status of PMO provided equipment to meet Air Force and CYBERCOM readiness standards.

Basic Qualifications

BA degree and 12+ years of prior relevant experience or Masters with 10 years of prior relevant experience. Experience may be considered in lieu of education

Very Strong communication, presentation, and facilitation skills

Very strong leadership skills in a technical IT or cyber work center

Must possess an active Secret clearance and ability to obtain TS/SCI clearance is required to be considered.

Preferred Qualifications

Prior experience with defensive cyber

Prior experience supporting Air Force Cyber or Cyber Command

IAT level III, IAM level III

ITIL foundation or higher

Prior experience with Defense Readiness Reporting Systems (DRRS) reporting for Air Force units or Joint Command and Control - Readiness (JCC2-R) reporting for CYBERCOM presented units

Prior Experience as reddit moderator, Wikipedia editor, or similar collaborative methods for updating and revising technical documents.

Original Posting Date:

2024-09-26While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $(phone number removed) - $(phone number removed)

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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