Onboarding SME with Security Clearance

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Job description

Job Description Metronome is seeking a knowledgeable and experienced Onboarding Subject Matter Expert (SME) to join our team on the DoD Platform One contract. The ideal candidate will have a deep understanding of onboarding processes, experience with DoD contracts, and a passion for ensuring a seamless onboarding experience for new users. This role will involve guiding new users through the onboarding process, providing support and training, and continuously improving onboarding procedures. Required Skills Onboarding Process Management: Develop and manage comprehensive onboarding processes for new Platform One users.
Ensure all onboarding activities are completed efficiently and effectively.
Create and maintain onboarding documentation, guides, and resources.
User Support and Training: Provide hands-on support and guidance to new users during the onboarding process.
Conduct training sessions and workshops to educate users on Platform One tools and procedures.
Address and resolve any issues or challenges faced by new users.
Collaboration and Coordination: Work closely with cross-functional teams, including technical support, product management, and customer success, to ensure a smooth onboarding experience.
Coordinate with internal and external stakeholders to align onboarding activities with business goals and user needs.
Communicate effectively with users and stakeholders to keep them informed of onboarding progress and updates.
Continuous Improvement: Gather and analyze user feedback to identify areas for improvement in the onboarding process.
Implement best practices and innovative solutions to enhance the onboarding experience.
Stay current with industry trends and emerging technologies related to onboarding and user support.
Compliance and Security: Ensure onboarding processes comply with DoD standards and security requirements.
Maintain confidentiality and security of user information throughout the onboarding process.
Qualifications: Bachelor's degree in Business, Information Technology, or a related field.
5+ years of experience in onboarding, user support, or a similar role.
Strong understanding of DoD contracts and the unique requirements of working with the Department of Defense.
Excellent organizational and project management skills.
Exceptional communication and interpersonal skills.
Ability to work independently and as part of a team.
Experience with Platform One or similar DevSecOps environments is highly desirable. About Metronome, LLC Metronome is a spark that ignites passion for our customers and each other. We offer professional services to Government customers that keep projects pulsing. We believe in taking care of people so they can put their best foot forward to support the mission. Background Screening/Check/Investigation: Successful Completion of a Background Check will be required as a condition of hire. Benefits: Metronome offers a comprehensive benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefit eligibility is determined on the type of position (full-time, part-time, temporary). Metronome's range of benefits include, but are not limited to, Medical, Vision & Dental Insurance, Life Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities. Application Process: Please follow all instructions carefully. Errors or omissions may affect your consideration for employment. Select Create Profile and Apply to Requirement Complete your Profile and Answer the Questionnaire Upload a current resume Complete the Online Application and Submit Evaluation Process: Metronome will evaluate applicants based on how well they meet the qualifications of the position above. Your completed application (including questionnaire, resume, and online application) will be used to determine your eligibility and how well you meet the qualifications for this position. Your responses to the questionnaire may be compared to your resume and application; if either your resume or application contradicts or does not support your responses, you will disqualify yourself and not receive further consideration for this job. Equal Employment Opportunity Policy Metronome does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Reasonable Accommodation Policy Metronome is committed to providing reasonable accommodations to applicants with disabilities where appropriate. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits. Applicants requiring reasonable accommodation for any part of the application process or hiring process should contact Metronome Human Resources at or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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