Participant Services Representative

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Job description

• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is
• May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%)
• Processes telephone orders by preparing patient paperwork.
• Verifies insurance and/or other method of payment.
• Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed.
• May perform data entry.
• Distributes copies of paperwork to appropriate personnel.
• May assist with the processing of billing paperwork.
• Effective coordination of patient services/supplies (10%)
• Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel.
• Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%)
• Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%)
• Resolves patient complaints by identifying problems and coordinating appropriate corrective action.

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