Phone Operator

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Job description

POSITION SUMMARY/RESPONSIBILITIES
Assists in operating a multiple position telephone switchboard. Handles emergency stat calls and uses desktop computer software to carry out notification of staff, to access inpatient census to assist callers, and to assist in clerical and other incidental activities. Performs telecommunication operations and related activities in accordance with Health policies ensuring prompt, efficient and courteous handling of all calls. Provides competent assistance in preparing charges, toll call and other records. Maintains good guest and working relationships.

EDUCATION/EXPERIENCE
High school diploma or its equivalent is required. Specialized training in operation of multi-positioned telephone switchboard is preferred. Six months as an operator on a multi-position switchboard and familiarity with radio paging systems is required. Two years or more of aforementioned experience with experience in a hospital or related health care setting is preferred. Six months experience with IDX patient census software is preferred. One year experience with Windows Office is preferred. Six months experience with MIR3 electronic notification system and/or a physician on-call system is preferred.

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