Technical Account Manager Who Enjoys Building Strong Relationships

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Job description

Description:

Do you thrive on building strong relationships and driving success for clients? Join our Managed Services Team as a Technical Account Manager!

About Us

Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. KOS has been voted as a Top Place to Work in San Antonio for ten years in a row. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.

About the role

Become a Trusted Advisor for our Managed Services Clients

• Build strong relationships: Be the single point of contact for clients, fostering a collaborative environment.
• Deep dive into their business: Gain a comprehensive understanding of their business model and market approach through strategic account reviews and technology roadmap discussions.
• Drive client success: Ensure Managed Services offerings perfectly align with their needs and exceed their expectations by delivering exceptional customer service.
• Ensure seamless service delivery: Provide clear communication and oversight for ongoing services and active projects, proactively addressing any concerns.

Key Responsibilities

• Gain an in-depth knowledge of client business operations to develop technology roadmaps to ensure their infrastructure meets their technology requirements and needs.
• Prepare and conduct Quarterly Business Reviews with clients to provide information and status related to contract changes, service delivery, project schedule and impacts, infrastructure performance health, technology refreshes, and future technology planning.
• Communicate regularly with clients through strategic calls and meetings between QBRs to ensure their service needs and expectations are being addressed and met.
• Initiate client equipment and service orders and work with the MS Technical team to ensure delivery milestones are met and communicated to the Customer.
• Participate in weekly or on-demand project meetings with the MS technical team to review project schedules, risks, and issues impacting critical milestones and communicate timely updates to the customer.
• Work with the MS Admin and Sales team to initiate client purchasing requests, ensure equipment is scoped and priced while maintaining required margins.

Requirements:

Job Overview and Requirements

Qualifications

• Demonstrated understanding of Project Management processes, strategies, and methods applicable to the Information Technology and Managed Services industry.
• Excellent time management, organizational skills and working experience establishing guidelines for others.
• Strong sense of personal accountability regarding decision-making and supervising team activities
• Experience working in a high-level collaborative environment and promoting a teamwork mentality.
• Experience applying analytical thinking and problem-solving skills.
• Ability to predict challenges and seek to proactively head-off obstacles.

Requirements

• Familiarity with task and deliverable based project management tools.
• Project Management experience preferred.
• Proficiency using the Microsoft Office Suite.
• Exceptional communication skills, both verbal and written.
• Analytical and critical thinking skills.
• Associate's degree from two-year college or technical school; or related experience and/or training; or equivalent combination. (Bachelor's degree in business, computer science or engineering preferred)

This is more than just a job; it is a chance to become a trusted partner and make a real impact.

Benefits

Knight Office Solutions offers a competitive benefits package with opportunities for professional development. Join our team and be part of a company that is passionate about exceeding client expectations and delivering innovative IT solutions.

This is more than just a job; it is a chance to become a trusted partner and make a real impact. Apply Today!

Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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