Viewer Experience Advocate

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Job description

Schedule: Must be open to working between 6a-11p

Start date: November 11th (13 week contract)

Location:100% remote. Must reside within 45 miles of San Antonio contact center.

Responsibilities:

• Provide assistance to viewers via phone and/or chat regarding account management, billing queries, content questions, and basic navigation of our site and applications.

• Make Disney Streaming product recommendations on each viewer interaction.

• Other duties as assigned.

Required Qualifications:

• A high school diploma or GED and at least 2+ years of experience in customer service.

• Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.

• Strong written and verbal communication skills.

• Excellent typing, phone, and computer navigation skills.

• High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish.

• Good comprehension and documentation skills.

• The ability to navigate the Internet, email, and Instant Messenger tools.

• Familiarity with digital streaming services and devices.

• A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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