Business Service Analyst

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Job description

Function:

Provide high-level, timely, and effective analytical and administrative support to business units or other organizational groups and who has a good understanding of technical and business vocabulary and a detailed knowledge of the organization's operations, procedures, methods, practices, and people. You can handle department-specific administrative activities.

• Extract PRIS rebate amounts and Puma Fleet commissions.
• Validate invoices.
• Registration of invoices in the system.
• Confirm payment made to ESDs.
• Attention and resolution of cases reported by the ESD related to loyalty and fleet.
• Fraud Analysis, reporting and follow-up with ESD.
• Creation of reports and submission to EDS.
• Report and follow up on calls (tickets) placed to the Call Center. Depending on the situation, it will be Creation of Dashboard and reports for PRIS and Puma Fleet analysis.
• VMI consumption report. Manual transactions and settlement of transactions.
• Creation of Merchants and Customers (Vehicles and Drivers) for Puma Fleet.
• Training in the use of the Customer Portal for Puma Fleet.
• Maintain inventory of HHT, RFID, Cards, SIM Cards.
• Installation (coordinate and perform) of RFID to fleets.

Experience:

• BBA in Accounting/Finance and/or Administration
  • 1-2 years of analyst, data analyst, financial analyst and or accounting/administrative/office support experience
  • Any appropriate combination of education, certifications, and/or relevant work experience will be considered

Skills:

• Advanced experience in office system applications.
• MS-Word, Excel, PowerPoint, Outlook, Skype, Navision.
• Proficiency with standard office software and equipment; Knowledge through the Internet and e-mail; Excellent verbal and written skills in the local language

Competencies:

• Ability to communicate with all levels - written and spoken
•Organization; analytical skills; Service Orientation
• Sense of urgency
•Motivation
•Responsible
• Able to work unsupervised
• Professional attitude
• Attention to detail and ability to handle multiple tasks
• Strong interpersonal skills
• Ability to set/prioritize responsibilities effectively
• Ability to meet deadlines in a fast-paced, pa environment

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