Credit Manager

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Job description

PRINCIPAL DUTIES AND RESPONSIBILITIES (The below listed duties are not all inclusive. This position must also perform other duties as assigned.):

• Oversee the timely collection of outstanding receivables.
• Establish collection goals and coordinate with staff to continually meet and exceed goals.
• Communicate with clients to build and maintain a strong working relationship and be able to resolve billing issues.
• Write and implement credit policies and procedures that are effective in avoiding excessive credit limits.
• Run reports and analyze data pertaining to department's performance against goals.
• Proactively identify priority Accounts Receivable, investigate and pursue appropriate solutions.
• Assist in general accounting functions. Understand and comply with monthly general ledger close.
• Ability to research un-applied collections and keep to a minimum balance.
• Strong ability to perform reconciliations and account analysis.
• Check credit references of new customers.
• Initiate credit holds and releases for delinquent accounts. Identify bad debts and secure approval for write offs.
• Assist in Client Relations including customer service and quality assurance calls.
• Recruit, hire, train, and evaluate staff members.
• Participate in management meetings and be able to update management of status of receivables and special projects.
• Other tasks as assigned by management.

REQUIREMENTS:

• 4+ years of strong credit and collections management experience
• College Degree, BS in Business Administration, preferred
• Strong multi-tasking abilities
• Strong computer knowledge and skills in Microsoft Excel, Word, Outlook, and Great Plains. Proficiency with Excel formulas, pivot tables, VLOOKUP, etc. required
• Transportation and/or freight experience a plus
• Attention to detail; 100% accuracy of data management is a must
• Excellent customer service and problem-solving abilities
• Team environment; good interpersonal skills required, working alongside colleagues as well as independently
• Should be a highly adaptable, detail-oriented self-starter, able to work with limited direct supervision
• Good communication skills; ability to learn new software systems with training
• Excellent communication through email and phone is vital
• Fast-paced environment; constant deadlines and sometimes switching tasks midstream
• Ability to work full-time regular office hours with flexibility to work some overtime
• Knowledge of Fair Debt Collections Practices Act, preferred.

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