IT Desktop Support Analyst

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Job description

Job Purpose:
We are seeking a dedicated personable IT Desktop Support Analyst to provide technical assistance and support to end-users focusing on resolving breaks/fix issues. You will troubleshoot hardware and software issues, manage installations, and ensure seamless IT operations. The ideal candidate will have excellent communication, technical and interpersonal skills as well as the ability to provide superior support and service to a wide range of internal contacts

Primary Duties & Responsibilities:
Respond to help desk requests/tickets via phone, email, and in-person.

Configure, deploy, maintain, troubleshoot and install new computer hardware, peripherals, mobile devices and software for end users.

Resolve incidents using existing documentation and pre-defined processes

Manage user security in the company's ERP system as directed by department and operational managers

Assist the network and server infrastructure teams

Troubleshoot email and internet connectivity issues

Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines

Qualifications & Required Skills:
Associate's degree in IT or related field.

Experience with Windows 10, Linux and Mac OS.

Strong problem-solving skills and attention to detail.

Excellent communication and customer service abilities.

Experience with Active Directory and other Microsoft Server Technologies.

A+, Net+ certifications preferred

About the Company:
Wisenbaker Builder Services is a premier provider of stylish, on-trend interior finishes for residential builders. As one of the largest companies in the nation specializing in the manufacturing and installation of flooring, cabinets, countertops, and window coverings, we are dedicated to delivering exceptional quality and service. Recognized as a Great Place to Work in 2024, Wisenbaker fosters a collaborative and dynamic environment where innovation and craftsmanship thrive. Join us and be part of a team shaping beautiful, functional interiors for homeowners across the country.

We believe that taking care of our team is essential to fostering a positive and productive work environment. That's why we offer a comprehensive benefits package designed to support your well-being, both personally and professionally. Our benefits include competitive compensation, profit sharing, health and wellness programs, retirement plans, paid time off, and opportunities for professional development. We're committed to ensuring that you have the resources and support needed to thrive in your career and achieve a healthy work-life balance. At our company, your well-being is a priority, and we strive to create a workplace where you can grow and succeed.

Job Type:
Full-Time

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