Supervisor Dispatch

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Job description

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The Dispatch Supervisor is responsible for overseeing the work of dispatchers and ensuring that all dispatch operations are carried out efficiently and effectively. The ideal candidate will have at least two years of experience in a similar role and will be proficient in the use of office hardware and software.

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Connecting you to great benefits

Office based scheduled M-F, 8-5 with evening and possible weekend coverage as needed

Weekly Paychecks

Paid Time Off, Parental Leave, and Holidays

Insurance (including medical, prescription drug, dental, vision, disability, life insurance)

401(k) w/ Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships, pet insurance, and much more!

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What you'll do as a Dispatch Supervisor

Ensure that all dispatch operations are carried out efficiently and effectively

Responsible for maintaining all dispatch team KPIs

Supervise and lead a team of dispatchers

Responsible for performing both new and refresher training for all dispatch team members

Create and maintain dispatcher schedules in accordance with company policies

Communicate with field workers, customers, and homeowners to provide information necessary to complete field work

Provide support with troubleshooting, providing "as-builds," directions to a location, and plant fiber information

Receive close-out information from the field and input the work information into various databases to fully close out each location

Maintain and update various databases

Communicate with employees, contractors, vendors, and customers to assist assigned department/project

Read, interpret, and input data in support of an assigned department/project

Coordinate with PMO to keep training and documentation up to date

Additional duties as assigned

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What you'll need

To be 18 years of age or older

Authorization to work in the United States for this company

Proficient in the use of office hardware and software (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.)

Excellent Customer Service skills and strong English language skills both oral and written

Work safely, with or without supervision

Read, understand, interpret, input and analyze data with a high degree of accuracy and completeness

Excellent manual dexterity

Ability to organize workload to determine priority of duties

Communicate with Company personnel, customers, and contractors to ensure tasks are completed

The ability to effectively function in a high-stress environment

Bachelor's degree in a related field or equivalent work experience

Two years of related work experience

Additional qualifications (if applicable)

Must be available to work shifts, including evenings, weekends, and holidays.

Physical abilities & exposures

Ability to sit for long periods of time, while using repetitive and/or fine hand movements to complete computer-related tasks and/or other office functions.

Work is performed indoors and in a typical office environment.

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Why work with us

Your career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

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Building stronger solutions together

Diversity and inclusion are an essential part of our culture and success. Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions

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