Office Lead

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Job description

Overview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities:
Under general supervision, the Office Lead will provide administrative and clerical support for clinic operations; coordinate clinic functions and special projects, learning all aspects of clinic operations.

1. Manage clinic staff on day-to-day operation.
2. Assist in identifying and providing guidance in resolving operational issues.
3. Efficiently direct patient flow throughout the clinic.
4. Coordinate general front office activities including but not limited to; registration, TOS collections, verification of benefits, appointment scheduling, daily billing, daily reconciliations, and other related duties.
5. Assist the Practice Manager to ensure appropriate staffing coverage at all times.
6. Assist the Practice Manager with the new hire or reoccurring training processes.
7. Assist the Practice Manager to facilitate training of new hires and other training initiatives.
8. Provide direction and support to clinical staff as requested.
9. Perform other duties as assigned.

Qualifications:
Required Education and Experience

High school diploma or equivalent required.
2 years related experience in a front or back office clinic setting required.

Required Minimum Knowledge, Skills, Abilities and Training

Ability to perform multiple tasks in one setting.
Ability to work both independently and as a team.
Ability to effectively verbal and written communication skills to staff, patients, vendors and other contacts.
Demonstrate positive professional customer service in all patient, staff, and visitor contacts.
Demonstrate the skill of patient confidentiality while handling all patient personal health information and records.
Demonstrate working knowledge of health care administration concepts.
Demonstrate proficiency in Microsoft Office software.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.

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