Manager Field Ops

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Job description

About USS:
United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Overview:
The Manager Field Ops is responsible for managing all operational functions at a branch.

Responsibilities:
Direct oversight of dispatcher/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop

Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy

Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care

Work directly with other departments to ensure excellent/positive communication within the region

Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers

Maintain proper staffing levels to meet and exceed customer and branch needs

Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel

Work with the Regional Vice President to develop and implement standard practices and efficiency recommendations

Responsible for fleet DOT administration including, log books & record maintenance

Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity

Administer the company's safety program at the branch. Work with Safety & HR departments to safety coordinate training, where necessary

Responsible for employee development & conducting periodic performance reviews

Create and maintain a positive, safe, and effective work environment

Operate a variety of company vehicles

Pull trailers with company vehicles

Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities for staff at the location.

Qualifications:
Minimum 2 Year / Associates Degree from two-year college or technical school or equivalent combination of education and experience.

Minimum 5 years of related experience and/or training

Minimum 5 years of proven leadership experience leading a diverse team to accomplish results

Customer Service

Team Building

Organization

Time Management

Communications

Decision Making and Problem Solving

Knowledge of proper cleaning and repair of those assets

Valid Driver License (Class C)

Have experience with multi-stop routing system and dispatch procedures

Computer knowledge (Navision, Microsoft Office and routing/logistics software)

Excellent written and verbal communication skills

Knowledge of financial statements

Experience managing a budget

Knowledge of all company assets in inventory

Physical Requirements:
Sit while driving and stand while servicing products

Use hands and fingers to handle, control or feel objects tools or controls

Repeat the same movements

See details of objects that are less than a few feet away and also at greater distance

Speak clearly so customers can understand

Understand the speech of another person

Hear sounds and recognize the difference between them

Be able to walk up to 30 minutes at a time without exertion

Enter and exit equipment by stepping and kneeling

Lift up to 40lbs from your waits to your shoulders

Lift 30lbs from the floor to your head

Crouch and squat

Push 100lbs and pull 100lbs horizontally

Benefit Summary:
All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

Vacation & Paid Time Off (pro-rated for Part-Time employees)

Medical/Pharmacy

Dental

Vision

Employer-Paid Short-Term Disability

Employer-Paid Long-Term Disability

Employer-Paid Employee Basic Life & Accidental Death and Dismemberment

Voluntary Employee Life & Accidental Death and Dismemberment

Voluntary Spousal Life

Voluntary Dependent Life

Hospital Indemnity, Accident and Critical Illness

Commuter/Transit Account

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Health Savings Account

401(k) with employer match

Employer-Paid Employee Assistance Program (EAP)

Employee Discounts

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

Salary Range:
$75,000.00 - $85,000.00 / year

Pay Transparency Statement:

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement:
United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

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