Level 2 Desktop Support

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Job description

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We are currently seeking a qualified Level 2 Desktop Support to join our client's team for an onsite position in Tomball, TX. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.

Duties and Responsibilities:

Assure continuity of the computer system for all system users

Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service

Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.

Provide support of a Google based business, using Google business applications

Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications

Set up equipment for employees, or assist moving equipment around

Must be able to coordinate with software and hardware vendors to resolve any technical issues

Develop training materials and procedures, and / or train users in the proper use of hardware and software

Provide solutions in a timely fashion for issues that may arise with all client applications

Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction

Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity

Recommend changes in software and hardware to improve computer capabilities

Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Performs other duties as assigned

Skills and Qualifications:

Associate's degree, technical certifications in computer science, electrical engineering or equivalent is preferred

Minimum 1 to 3+ years of related work experience

Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace

Must be able to support Apple and Android mobile phones

Experience with Small PDF, and Auto Desk applications, a plus

Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus

Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required

Frequently lift and / or move items over 50 pounds

Excellent telephone presence with organized follow-up skills

Ability to multitask - Sense of urgency; maintain a positive attitude

Strong user-centric focus; service oriented attitude

Must have strong verbal and written communication skills

Must have organizational skills

Be proficient in decision making and take initiative

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Vacation, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. Supports Equal Employment Opportunity , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

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