Assistant Retail Manager

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Job description

Description:

We are seeking a highly motivated and detail-oriented Assistant Retail Manager to join our team. As an Assistant Retail Manager, you will be responsible for ensuring that our customers receive exceptional service, managing daily operations, and supporting the Retail Manager in achieving sales goals.

Responsibilities:

• Ensure that customers receive excellent service by opening and maintaining accounts, providing product referrals, processing transactions, and handling customer complaints and questions in-person or by phone.
• Provide guidance and coordinate training to branch personnel on operating problems, changes in policy and/or procedure, and compliance.
• Actively participate in branch promotions and sales initiatives to achieve sales goals.
• Supervise and coordinate the work of branch personnel to ensure that tasks are completed accurately and efficiently.
• Assist the Retail Manager in managing daily operations, including scheduling, inventory management, and cash handling.
• Maintain a clean and organized work environment to ensure a positive customer experience.
• Ensure compliance with company policies and procedures, as well as federal and state regulations.

OUR MISSION: Financial Professionals Finding Solutions Making a Difference

OUR VISION: The ABC Family of Companies vows to be partners in helping our customers make the most of their finances. Our shared vision is to provide the highest quality products and services designed to fit the unique needs of each customer.

OUR GOAL: To place customer satisfaction and loyalty as our number one priority, to maximize returns to stakeholders, and to create a nurturing environment where employees can maximize their potential.

Essential Job Function

• Ensure customer services are provided; including opening and maintaining accounts, product referrals, processing teller transactions and handling customer complaints and questions in-person or by phone.
• Refer unresolved customer grievances to designated departments for further investigation.
• Communicate with management and other departments to expedite work and resolve problems.
• Plan, prepare and devise work schedules according to budgets and workloads.
• Ensure that standard operating procedures are followed.
• Provide guidance and coordinate training to branch personnel on operating problems, changes in policy and/or procedure and compliance.
• Assist in coordination of branch meeting or activities with all departments.
• Actively participates in branch promotions and sales initiatives.
• Assist in staff sales development activities and training.
• Ensure that Synapsys is fully utilized by teller staff and help ensure tellers meet referral goals.
• Supervise and coordinate activities of workers engaged in teller activities and customer service.
• Resolve conflicts and negotiate issues with teller staff.
• Observe and evaluate teller staff performance; including reviewing reports, records and applications for accuracy and content, correct errors and complete and conduct reviews.
• Ensure that all audit and exam issues are reviewed and corrected.
• Works in cooperation with the Retail Manager on budget, staffing and other branch issues.
• Operate computer programs with specialized software and machines to record store and analyze information, use 10-key, type at least 25 wpm to perform calculations and produce documents.
• Completes monthly RAP (Retail Action Plan).
• Maintain Safe Deposit Boxes if present at location.
• Maintains branch security, including but not limited to; opening and closing assignments, communications of alarm codes and coordinate with vendors for alarm code changes.
• Perform general office duties such as filing, answering telephones and handling routine correspondence in a timely manner.
• Comply with all state and federal regulations. Attend training as required to maintain compliance competency.
• Other duties as may be assigned by management.
• Adhere to all relevant security responsibilities as outlined in the Bank's Information Security Program and Written Security Programs.

Benefits:

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and AD&D
• Long-Term Disability
• 401k Retirement Plan
• Recruiting Referral Bonus
• Employee Stock Ownership Plan
• Gym Membership Reimbursement Program

Think this is something you are interested in? We invite you to apply and learn more about our great company!

Requirements:

Qualifications Required

1. Must have a good working knowledge of Retail Operations (i.e., teller operations, new accounts and safe deposit box)
2. Must be detail oriented, excel in customer follow-up and be proficient in working with numbers and research of account history and transactions.
3. Must pass background checks, credit check and drug test.
4. Work schedule flexibility is a must.

EEO/AA/Background Disclaimer:

If you are unable to submit your application electronically, you may contact the Human Resources Department at so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.

The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.

Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.

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