Associate Collections Specialist

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Job description

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

At BILL, we listen, learn, and lead-fostering collaboration and a drive for continuous growth. We're committed to building a diverse and inclusive workplace that values each person's unique skills and experiences. Even if you don't meet every requirement, we'd love to hear from you-you might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join our Collections team and play a pivotal role in executing strategic and operational initiatives. As a vital member of our team, you'll support our efforts in managing the end-to-end collections process across all BILL products spanning transactional and credit-related offerings such as AP/AR collection efforts, Spend & Expense (formally Divvy), and Invoice2Go. Your responsibilities will include assessing each account to devise optimal approaches for client communication and loss prevention. We're seeking a candidate with a strong background in collections, a customer-centric mindset, and the ability to thrive both independently and within a small yet dynamic team. Join us in optimizing collection efforts and achieving key financial objectives.

We'd love to chat if you have:

• 1+ years of direct collections experience preferably in ecommerce, payments, financial service or a similar industry. Willing to consider other customer facing roles with proven history of de-escalation, negotiation and problem solving with customers.
• Previous experience in phone/call center environment with a strong emphasis on handling high volumes of inbound and outbound calls while balancing assigned cases and duties.
• Proven ability to learn, adapt to new processes and procedures.
• Able to clearly articulate areas of personal opportunity and can self correct without direction.
• Logical and rational thinker with demonstrated data analysis and investigative skills.
• Excellent organizational and time management skills - must have ability to prioritize and balance multiple tasks simultaneously.
• Strong interpersonal and decision-making skills with ability to resolve conflicts and build relationships with customers and within a dynamic organization.
• Ability to maintain composure and professionalism in high-pressure situations.
• Knowledge of payment processing methods including ACH, check, digital wallet, international payments, virtual and credit cards.

The estimated hourly range for this role is noted below for our office location in Draper, UT. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Draper UT pay range $18.32 - $20.82 USD

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Don't believe us? Check out our culture, benefits, and teams on our career site , LinkedIn Life , or YouTube pages.

BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact .

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