Desktop Support Technician with Security Clearance

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Job description

We are currently looking for a Desktop Support Technician with 2 years of experience. This position requires an active DoD Clearance (Secret). Because an active or interim DoD clearance is required, U.S. Citizenship is required Top Skills' Details
1. Jr-mid level help desk experience
2. Experience supporting Microsoft Windows environment including Office 365
3. Must have Secret Clearance and Sec+ certification and be able to obtain a MD 102 Microsoft Endpoint Administrator cert prior to starting. Primary Responsibilities and Essential Function Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
Provide troubleshooting support for software and hardware.
Provide support for the administration of remote access systems.
Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO
Recommend methods to improve NEC operations. Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).
Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.
Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.
Support thin client desktop solutions IAW the Army approved product list (APL).
Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end- user's desktop.
Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct. o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) The expected salary range of this position is 80-85K/yr.

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