US Synthetic - Customer Engineer II

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Job description

US Synthetic, a ChampionX company, has an immediate need for a Customer Engineer II located in Orem, UT. The Customer Engineer II is responsible for the assigned customer's sales and product development. Work closely with customer(s), peers, R&D scientists, process engineers and production personnel. Develop and maintain strong relationships with current customers. This job will close 9/30/2024. US Synthetic - Customer Engineer II What We Do: What's in it For You: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement Comprehensive benefits package starting at day 1 of employment - medical, dental, vision, matching 401k, profit sharing and more! What You Will Do: Assigned to a customer(s) as an account manager Responsible for assigned customer's sales Drive development of new product lines and improved products for customer(s) Understand and review customer needs, determine requirements, feasibility of efforts, and resources to satisfy needs Interact with customers on engineering designs and questions/problems Communicate voice of customer issues to US Synthetic management team Work closely with peers, research and development scientists, and process engineers Effectively interact with production personnel to define and solve manufacturing/PDC design issues and improvement ideas Develop and implement methods and procedures for monitoring projects Prepare and report out on technical data related to products Keep immediate leader advised of work status, workload, problems, and progress as related to work assignments Build strong relationships with customer(s) and vendors Travel to customer(s) locations as needed Review operations and plans to meet requirements for sales planning and to ascertain engineering requirements to develop new markets Follow all company policies (Attendance, No Tobacco Products on Campus, Illegal Drug & Alcohol, Family Medical Leave Act, Personal Appearance, Personal Electronic Devices, Vacation & Personal Time, etc.) Minimum Qualifications: High school diploma/GED is required Immigration sponsorship not available for this role Bachelor's degree in an engineering field or equivalent 3 years of post-graduation engineering experience Physical Demands: Moderate noise Use of safety equipment (Safety glasses, steel toe shoes, additional PPE where required) while on production floor Sit for at least 8 hours Some standing, walking, and reaching Full range of motion of hands and fingers Preferred Qualifications: Master's degree or BMS preferred People person, ability to develop quickly, and maintain, strong relationships, Enjoy others company Ability to create and give effective presentations to both small and large groups of people Ability to resolve concerns quickly and effectively Ability to read, analyze, and interpret complex engineering related documents Ability to comprehend and apply principles of calculus, modern algebra, and statistical theory Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems Ability to define problems, collect data, establish facts, and draw conclusion Self-driven to learn and improve Leader Innovator Organized Knowledge of Plan, Do, Check, Act (PDCA) and PDCA manufacturing Proficient in Microsoft Office Experience with ultra-hard materials (diamond, ceramics, carbides) Experience with drilling industry About Champion X ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations. Our Commitment to Diversity and Inclusion At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

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