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BMC Helix ITSM Architect with Security Clearance

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Eliassen Group 185000.00 US Dollar . USD Per annum

2024-10-03 20:46:37

Job location Salt Lake City, Utah, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

BMC Helix ITSM Architect Hybrid 2 days remote 3 days on site. Work will be performed in an air gapped environment Work Location: Salt Lake City UT
Clearance Level: Secret Required - TS/SCI preferred
Target Annual Salary Range (Or Hourly Rate if Applicable): $170 - 185K Job Duties and Responsibilities: Helix System Architect with 10 years of subject matter expertise Specializing upgrades and deployment of the BMC Helix Suite responsible for implementation, foundation data structure, maintaining code, functional capabilities, and systems following delivery and installation in the production environment. Duties include:
• Manage On-premise implementation of BMC Helix ITSM 21.x or higher in a containerized cluster for 3 separate environments
• Troubleshooting incidents and problems with the Helix System as needed
• Create foundation data structures based on customer organizational and support structures
• Performing foundation data updates • Reviewing logs and system performance following established procedures; reporting anomalies using the incident management process
• Performing patching and deployments • Ensuring accurate and appropriate use of the system and data via configuration, maintenance, troubleshooting, and report development
• Supporting the implementation of system enhancements to improve system reliability and performance • Working directly with system users to resolve data conflicts and inappropriate data usage.
• Diagnosing performance issues and conducting performance tuning
• Facilitating coordination between development and operations
• Performs log and system performance monitoring
• Developing solutions to resolve incidents or support operational requirements
• Ability to produce professional level technical documentation Experience - Required: • 10+ years direct BMC Helix ITMS engineering and administration experience
• Strong Redhat and Microsoft OS Experience
• BMC DWP and DWP Catalog (Linux) installation and troubleshooting
• BMC Remedy Single Sign On (RSSO) installation and troubleshooting
• Helix Dashboards installation and report creating
• Direct Experience with containerized infrastructures deploying BMC software on version 21.x or higher Experience - Nice to have: • Experience with BMC Discovery
• Experience building Rest API Integrations with BMC Helix ITSM
Training & Certifications - Required: • Security + CE
• BMC Helix ITSM Professional Certification or equivalent Training & Certifications - Nice to have: • BMC Professional Certification in, DWP-A, Helix CMDB, BMC Discovery, or Innovation Studio
Education - Required: • 10+ Direct Helix ITSM experience with BS Degree in computer science or related field
-Or-
• 8+ Direct Helix ITSM experience without BS Degree + a BMC Professional Certification

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