Director Retail

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Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing

You'll be a critical component in supporting business growth in your retail store district. You will help communicate business changes and key messages. You'll drive a team composed of Retail Store Managers. Your main objective will be to develop a vision and purpose, along with sales strategies to motivate and inspire those most impacted by your direct reports. You'll build a high-performance team culture, inspiring your team to deliver outstanding sales results through excellent customer experiences.

• Developing staff and leading the sales and experience efforts across your Retail district to deliver outstanding results.

• Fostering leadership qualities in your direct reports to motivate and coach their teams to achieve high performance results, and to create a culture of collaboration and curiosity.

• Managing and growing the existing customer base.

• Monitoring financial, budgeting, and sales reporting for retail stores in your territory, and driving high-margin revenue across all branded distribution.

• Delivering shared customer experiences across the geography.

• Leading and communicating with teams as appropriate to ensure that deliverables are executed and best practices are shared across teams.

• Leading geographically dispersed teams by facilitating meetings, evaluating issues, providing solutions, and driving results against timelines.

• Identifying and facilitating new store openings, relocations, and refreshes.

• Developing local community relationships.

• Resolving employee and customer escalations in a timely manner.

• Ensure others understand the "why" behind change and strategies being set for the organization.

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!

• Best in class medical, dental, and vision

• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both (effective January 1, 2024)

• $20,000 stock grant per year, part of Verizon's Stock Together award program

• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives

• Five weeks of paid time off (vacation, holidays, and personal days)

• 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)

• Up to $8K per year in tuition assistance

• Discounts up to 50% off on Verizon products and services

• Additional employee discounts on attractions, automotive, travel, and more

Too good to be true? Hear from our Verizon Retail Team Members on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.

What we're looking for

You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people, and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.

You'll need to have:

• Ten or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Retail management experience.

• A valid driver's license.

• Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

• A degree.

• Knowledge of the wireless industry.

• Familiarity with billing systems and software packages.

• Experience managing competing priorities with tight deadlines in a dynamic environment.

• Experiencing forecasting, tracking, and reporting key financial, budget, and sales metrics.

• Strong communication skills.

• The ability to present to a variety of audiences.

• Demonstrated organizational, interpersonal, and negotiation skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours 40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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